HDPE Wheelbarrow Warranty

Please read carefully before completing the below registration form.

Thank you for purchasing one of our HDPE wheelbarrows (which We refer to in this warranty document as “the wheelbarrow”).  The High Density Polyethylene (“HDPE”) pan of the wheelbarrow, as depicted on the Safety Maintenance Instruction Leaflet enclosed, is covered by this warranty for a period of 12 months from the date that the wheelbarrow is purchased provided that the purchase is registered in accordance with the instructions below.  This warranty does not affect your statutory rights.

Where “We”, “Us” or “Our” is used in this warranty document, it means The Walsall Wheelbarrow Company Limited (company no. 03018838) and Our address is Unit 10-12 Phoenix Road, Wednesfield, Wolverhampton, West Midlands, WV11 3PX.

1. How to register purchase of the wheelbarrow:

We have included a QR code on both the label of the wheelbarrow and within the Safety Maintenance Instruction Leaflet enclosed.  You can scan the QR code to take you to Our website where you can complete a short form to register the wheelbarrow and benefit from this warranty.  Alternatively, you can e-mail Us at warranty@thewalsallwheelbarrow.co.uk and We will send the form to you for you to complete and return to Us.

YOU MUST REGISTER THE WHEELBARROW WITHIN 14 DAYS OF ITS PURCHASE.  IF YOU ATTEMPT TO REGISTER THE WHEELBARROW AFTER 14 DAYS FROM ITS PURCHASE, THIS WARRANTY WILL NOT BE VALID.  YOUR STATUTORY RIGHTS WILL NOT BE AFFECTED.

2. What the warranty will cover:

• Technical support provided by Us (either by e-mail or telephone) if you experience any issues with the HDPE pan. Please contact Us by e-mail at warranty@thewalsallwheelbarrow.co.uk or by telephone on 01902 304002.

• Repair by Us of the HDPE pan, free of charge, in the event that it develops any defects within 12 months of purchase of the wheelbarrow, provided the wheelbarrow has been used in accordance with the Safety Maintenance Instruction Leaflet;

• If We can’t, or decide (at Our discretion) not to, repair the HDPE pan, We will provide you, free of charge, with a replacement HDPE pan;

• Delivery to you (within the UK and Republic of Ireland only) of the repaired, or replacement, HDPE pan.

3. What the warranty will NOT cover:

• Repairs to, or replacement of, any part of the wheelbarrow other than the HDPE pan;

• Deliberate damage to, or neglect of (including a failure to maintain), the wheelbarrow;

• Damage caused by accident;

• Cosmetic damage (including scratches, stress-marking, discolouration and loss of shape;

• Damage caused by failure to adhere to instructions in the Safety Maintenance Instruction Leaflet;

• Damage caused by fair wear and tear;

• Any loss suffered as a result of not being able to use the wheelbarrow.

PLEASE NOTE THAT WE RESERVE THE RIGHT TO CHARGE FOR OUR TIME SPENT IN INSPECTING THE HDPE PAN IN THE EVENT THAT THERE IS NO DEFECT FOUND OR ANY DEFECT IS FOUND TO BE DUE TO ONE OF THE REASONS IN THIS SECTION 3.

4. How to claim under the warranty:

If you think that the HDPE pan has developed a defect:

• Look for any obvious reasons for the perceived defect and consult the Safety Maintenance Instruction Leaflet;

• If that doesn’t resolve the issue, please contact our technical support team either by e-mail at warranty@thewalsallwheelbarrow.co.uk or by telephone on 01902 304002;

• To help us to support you as quickly as possible, please provide Us with the following details when you call or e-mail:

• Your name

• Your address

• The ID number of the wheelbarrow

• A clear description of the perceived defect.

If you are contacting Us by e-mail, please also provide a copy of the purchase receipt and a photograph of the perceived defect; if you are contacting Us by telephone, We may ask you to send these to Us.

5. How We will use your personal information:

When you contact Us, We will use the personal information which you provide (your name and address) in order to deal with a claim under this warranty.  We will retain your personal information until such time as the claim under this warranty has been dealt with or, where you have provided your consent for Us to contact you for the purposes of marketing Our products to you, until such time as you withdraw that consent.  Under the General Data Protection Regulation (GDPR), the lawful bases We rely on for processing this information are:

(a) your consent; you are able to withdraw your consent at any time.  You can do so by contacting Us at warranty@thewalsallwheelbarrow.co.uk

(b) We have a contractual obligation under this warranty.

You have the right to ask Us: for copies of your information; to rectify personal information you think is inaccurate or complete information you think is incomplete; to object to the processing of your personal information.  You are not required to pay a fee to exercise any of your rights and, if you make a request, We have one month to respond to you.

Follow the link below to download a copy of this information.

Phoenix HDPE Safety, Maintenance, and Warranty Information